Policies, FAQs, and Contact
We pride ourselves on excellent customer service, and we're happy to hear from you and assist you! Our store policies are clearly outlined below for your reference, so that you will have an informed shopping experience with us.
If you have any questions or concerns, you may contact Smarty Pants directly using our live chat system linked below. Please allow 1-3 business days for a response if not responded to immediately. If you submit an inquiry regarding a topic already addressed in our store policies and FAQ below, we will redirect you this page to review the information below that addresses your inquiry.
✨Click here to contact us through our live chat system.✨
Smarty Pants Store Policies
These store policies are a part of the terms and conditions of the smartypants.store website. Customers agree to the store policies indicated below when shopping at smartypants.store. There are no exceptions to our store policies.
Returns and Exchanges Policy
All sales on www.SmartyPants.store are final sale. We do not accept any returns or exchanges.
We gladly provide refunds for:
- If your order is canceled by Smarty Pants.
- One or more of your items sold out since your order was processed.
- Item(s) is proved to be received damaged, defective, or incorrect.
- Customer must contact Smarty Pants with a report of a damaged item within 72 hours of item being marked as "delivered" by the shipping service.
To initiate a refund request, please send a message to us using our live chat. For damaged items, please provide a photo of the item, as well as your order number, and the email address that we may use to reach you.
If you used a Smarty Pants Gift Card to purchase your item(s), your funds will be issued back to your Smarty Pants Gift Card immediately. Depending on your financial institution, your refund may take several days to process from when it is initiated on our end.
We will not issue refunds for:
- Items that have been worn or washed.
- Items washed or worn and damaged as a result of washing or wearing.
- Packages lost in the mail.
- Please contact the mail carrier responsible for shipping your item for further instructions on how to retrieve your package.
- Items that do not fit as expected.
- Packages not delivered to customer as a result of customer providing incorrect information at checkout.
Frequently Asked Questions
Can I make a request for a particular item?
Yes, absolutely! We love to hear feedback from our customers on how to improve our selection. If there is something that you'd like to see, drop us a line in our live chat so that we can address your request!
When do you restock on certain items?
If you are interested in receiving notifications about when an item is restocked, please look on the side of the page for a button that says something like "Notify Me When Available" click it to sign up for the notifications of the restock. Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock within a week, but again isn't always promised. Make sure to follow us on social media to stay updated :)
Can you suggest a size for me?
We understand that when shopping online it may be hard to determine your size in each item, however each item is from different vendors and a lot of factors go in to the sizing such as fabric, stretch and the pattern/cut of the item. Unfortunately we cannot recommend a size because we do not know your body type and the fit you would be comfortable with. However if something fits relatively smaller/bigger or true to size we do try to note that on the item descriptions. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion.
How long does shipping take?
Our shipping varies depending on the processing time, current work load and your shipping address.
Many items are made to order. This means that after you place your order, it goes into the processing period which usually takes between 1-4 business days, depending on the item ordered. Thanks for your patience!
Once your order is done processing then it is ready for shipping, for USPS Standard First Class shipping it usually takes 5-7 business days. Your location plays a big factor in shipping arrival.
Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. If you would like more of an estimate from your location, feel free to contact USPS.
I never received my package, what happened? Can I receive a refund?
No. We cannot refund you for lost packages. Please see our store policies at the top of the page. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and/or may take longer than what is expected, please understand when this happens it is completely out of our control.
If you need to further discuss any shipping problems after you have received your tracking number, feel free to contact your nearest USPS location for issues with the shipment of your order. They can further assist you. This is very rare but it can happen and we want to make sure you know the proper steps to take action.
Can you change the shipping address I used at checkout?
No. We cannot change your shipping address once your order has been placed. Once your order is placed, the information that you provide our store to fulfill your order goes directly to our fulfillment center and is no longer in our control. Therefore, we only ship to the shipping address that you provide at checkout. Please take great care in making sure that all information is correct at checkout to avoid any inconveniences. It is your responsibility to make sure that your information is correct at checkout.
Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. We only ship to the shipping address provided at checkout.
We understand that this may not be the same store policy that other businesses and corporations have, however, this is the policy for our store, which every customer confirms that they agree with upon checkout. Thank you for understanding.
Do you ship internationally?
Items sold at www.SmartyPants.store no longer ship internationally. We have paused our international shipping option to make sure that our customers have the best experience while ordering from outside of the United States. Please keep up to date with us on social media and sign up for our newsletter to receive news about international shipping.
I pre-ordered an item. When will it ship?
The estimated ship date is on the product page of the item ordered. Ship dates are estimates and are not a promised ship date. We cannot refund pre-orders. Pre-order shipping times are updated below, and on the product pages.
Updated on March 15, 2021:
Science Bling Clip estimated ship date: March 31, 2021
After Placing Your Order
Can I return or exchange my items?
No. Our store policy is that all sales on www.SmartyPants.store are final sale. Please see our store policies at the top of the page. There are no exceptions to our store policy.
I received my order and my item is damaged, can I get a refund?
Yes. Refunds are issued as store credit. If your item arrived defective or damaged, you have 3 days (72 hours) from when the tracking shows "delivered" to formally contact us and inform us about the defect. We want to make sure you always have your items in great condition so please make sure to contact us within that time frame. Any days after that, your request will not be considered.
Click here to chat with us through our live chat system so that we may resolve your issue.
Can I exchange the item for a different size?
The item became damaged when I washed it or broke on me while I was wearing it, can i get a refund?
No. We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over what happens to your items after you wear/use them, therefore Smarty Pants isn't responsible for damages that happen after the item is used. We cannot refund you for something that you broke or ripped due to any wear and tear. No exceptions. Thank you for understanding. We understand that this may not be the same store policy that other businesses and corporations have, however, this is the policy for our store, which every customer confirms that they agree with upon checkout. Thank you for understanding.