FAQs

Hi! Thanks for visiting Smarty Pants!

We can't always answer all questions via Instagram or social media individually however, you can gain an answer from our FAQ. If you do not find an answer to your question please feel free to email info@smartypants.store. Please allow 1-3 business days for a response if not responded immediately.

How long does shipping take?
Our shipping varies depending on the processing time, current work load and your shipping address. After you place your order, it goes into the processing period which usually takes between 1-3 business days (does not include weekends) once your order is done processing then it is ready for shipping, for Standard First Class shipping it usually takes 5-7 business days (your location plays a big factor in shipping arrival) and for Priority Shipping it takes about 2-3 business days, again it depends on your location. If you would like more of an estimate from your location, feel free to contact your nearest USPS location for more accurate dates. We ship items from New York, and from our suppliers in various places around the United States.

I never received my package, what happened?
Once an item is shipped it will automatically send a tracking number with the shipping confirmation email to the email address that you provided at checkout. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We cannot refund you for packages lost by USPS. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action.

When do you restock on certain items?
Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock within a week, but again isn't always promised. We update on our Instagram, Twitter, and Facebook about restocks, so make sure to follow us on social media to stay updated :)

Can I exchange my products?
During the COVID-19 pandemic, we are not exchanging products. All items sold on smartypants.store are final sale, and there are no exceptions. Store credit may be given to a customer on a case-by-case basis. Please refer to our return policy for more in depth of the policy and full information.

I received my order and my item is damaged, Can I get another item?
Yes, if your item arrived defective you have 3 business days from when the tracking shows "delivered" to contact us directly at info@smartypants.store, and inform us about the defect. Please make sure to email us at info@smartypants.store. A private message or direct message to any of the Smarty Pants social media accounts is not considered isn't direct contact, as we do not monitor those inboxes for customer requests. We want to make sure you always have your items in great condition so please make sure to contact us within that time frame. Any days after that will not be considered.

The item broke on me while I was wearing it, can I get a refund?
We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Smarty Pants isn't responsible for damages that happen after the item is used. We cannot refund you for something that you broke or ripped after any wear and tear. No Exceptions. Thank you for understanding.

What size do I get in this item? Can you suggest a size?
We understand that it may be hard to determine your size in each item, however, we do our best to provide a sizing chart for each item with measurements that will help you make the best shopping choice. Please measure your body, and compare to the listed size charts for each item that you are interested in wearing. This is the best way to determine your size. Some of our products come from different vendors and a lot of factors go in to the sizing such as fabric, stretch and the pattern/cut of the item. Unfortunately we can not recommend a size because we do not know your body type and the fit you would be comfortable with. However, if something fits relatively smaller/bigger or true to size we do try our best to note that on the item descriptions. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion.

Where does my store credit go to? How can I access it?
All store credits are credited through your account that was made through www.smartypants.store.

I do not have an account, I used the Guest checkout, how can I access my store credit?
You do not need an account, you can go back to the original order using the same the email you used to checkout, to gain access to your store credit.